If you’re unable to access your DVC Sales account, it’s usually tied to one of three common issues: login errors, incomplete verification, or a temporary restriction based on activity patterns.
The first step is to try resetting your password. Click the “Forgot Password” link on the login screen and follow the prompts. If the reset email doesn’t arrive within a few minutes, be sure to check your spam or junk folder.
We also use Two-Factor Authentication (2FA) to confirm your email address and verify that our messages — including offer alerts, counteroffers, and contract updates — are being received. If you haven’t completed the verification process, your account may be limited until it’s done. You can request a new verification email from the login screen.
In some cases, your account may be disabled or temporarily restricted due to activity that violates our platform policies. For example, buyers who submit too many low offers in a short time, or who abuse the system with unrealistic or duplicate offers, may be automatically flagged. This helps protect our sellers and maintain a respectful, efficient negotiation environment. If this happens, your account is not deleted — it’s just paused.
Don’t worry: these restrictions are usually easy to resolve. Just contact our office by phone or email, and one of our team members will quickly review your account. If everything checks out, we’ll reactivate it within minutes.
Nothing is lost while your account is inactive. Once reactivated, you’ll regain full access to your dashboard, offers, and saved information.
To avoid future issues, make sure your contact info is up to date, verify your email, and use the platform fairly. We’re always here to assist if you have questions.